In the unlikely event that your purchases arrive damaged, I offer a 14 day refund policy. Please contact me within 24 hours of receipt to inform of the damage. When the products have been returned to me I will assess the item/s and if I find the damage has occurred during transit or as a result of a problem during manufacture I will either provide a replacement product or where possible repair the item. This will then be returned to you at no cost and any postage you paid will be refunded.
If the goods arrive and you have changed your mind – or they don’t fit – you have 14 days to return them to me for a refund. Goods must be returned in the original condition, still packaged and undamaged. I am not obliged to refund your original postage – or the postage when returning the goods.
I you wish to return a commissioned piece – as long as it’s not disabled wear – I will still refund it. Goods must be returned in the original condition, still packaged and undamaged. I am not obliged to refund your original postage – or the postage when returning the goods.
I will not refund commissioned disabled wear – or any personalised wear.
f you have any doubts on how to measure your dog for commission wear I have guide – Contact me firstname.lastname@example.org if you have any questions
I always get a Proof of Posting, which covers the parcel up to £30. The Post Office requires that has to be late by 15 working days before being reported as lost. I will of course handle all this and will refund your payment or supply something else of the same value, at no extra cost.
This conforms to the distance selling regulations of 2014